Terms and Conditions

Standard Terms and Conditions (T&Cs) for orders placed online at www.sebastian-flowers.shop

We would like to familiarise you below with our standard terms and conditions, which govern how we process and settle your purchases. The sebastian-flowers.shop website offers "Sebastian Flowers merchandise.

Sebastian Flowers merchandise is all merchandise that we offer on www.sebastian-flowers.shop.

1. Formation of contract and delivery of merchandise

1.1 For orders placed online at www.sebastian-flowers.shop, we enter into English language contracts only. When you order Sebastian Flowers merchandise, your contract is with Sebastian Flowers, via del Babuino 9, 00187, Rome.

1.2 By clicking on "Buy now", you are placing a binding order for the items in your shopping cart. Once you have submitted your order, we will immediately send you an e-mail acknowledgement of your order. This confirms that we have received your order but is not an acceptance of your offer. A binding contract is formed when the items have been despatched.

1.4 You consent to the assignment of the seller's claims for payment of the purchase price to third parties.

1.5 In the event that an item you have ordered is unavailable, we will let you know as soon as we can and, where payment has already been made, make a refund to your payment method without undue delay.

1.6 We do not assume the risk of having to procure ordered merchandise elsewhere (procurement risk). This applies also to orders for generic goods (where only the type and features of the goods are described). We are obliged only to make deliveries from our available stock and from the stock we have ordered from our suppliers. Where we make deliveries of goods from our available stock, the goods provided will be consistent with the order made by you. Where time periods are expressed in working days, a working day means all of the days between Monday and Friday inclusive,but not public holidays.

1.7 We will inform you about the expected delivery time on each product detail page as well as immediately before you place an order. Please allow 5/6 working days for national shipment and 12/14 working days for international shipment.

2. Prices and shipping costs

2.1 All prices on the Sebastian-Flowers.shop website are given in Euro. The prices given on the website on the date the order is placed shall apply. The stated prices are final prices (totals) and include any applicable delivery charge and value added tax (VAT) at the applicable statutory rate. All items remain our property until full payment of the purchase price.

2.2 We deliver worldwide. Shipping rates and fees may vary depending on the delivery address for your order. 

3. Payment

3.1 We accept the following payment methods: debit and credit card, and payment through Paypal. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods.

3.2 In the case of credit card purchases, your card will be charged when the order is confirmed.

3.3 We reserve the right to charge a fixed late payment fee of £ 5.00 per reminder notice if you default on pay-ment. You have the right to bring evidence to show that the actual damage sustained was substantially less than the fixed fee, or that no damage was sustained at all.

3.4 You consent to receiving invoices and credits solely in electronic form.

4. Statutory right of revocation in respect of Sebastian Flowers merchandise

Subject to the further terms set out below (including some important exceptions), when you purchase an item from Sebastian-flowers.shop  you have a statutory right of revocation: The first thing you should know is that if you decide to return merchandise, you are responsible for any shipping cost and fees. 

Information regarding the statutory right to cancel:

You have the right to cancel your contract with us within 14 days without giving any reasons. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires possession of the last item in your order.

To exercise the statutory right to cancel you must inform us by contacting us by e-mail to info@sebastian-flowers.shop.

To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

What happens after you have told us you wish to cancel

If you cancel the contract under the statutory right to cancel , we shall reimburse to you only the items cost, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel.. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. If you paid by Paypal/credit card, the refund will be sent to your Paypal/credit card account. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return the items you no longer want to us without undue delay, and in any event not later than 14 days from the day on which you told us you were cancelling the contract. You will be required to pay the return shipping costs. You are obliged to cover any depreciation in the value of returned items if the depreciation is attributable to your improper handling of the returned items when examining their condition, properties and function.

5. Customer Care

For questions please contact our customer care team by clicking here.

6. Faulty items

Please contact us if an item you have purchased from the Sebastian Flowers website develops a fault. Nothing in these terms shall affect your statutory rights.

7. Further Information.

7.1 These T&Cs can be viewed at www.sebastian-flowers.shop. You can also print or save this document by selecting the usual commands in your web browser (usually File -> Save as).

7.2 You can also easily archive your order details by either saving the T&Cs and using the appropriate commands in your browser to save the order summary appearing on the last page of the online shop ordering process, or by waiting to receive the automatic order confirmation which we also send to your nominated e-mail address upon completion of your order. The order confirmation e-mail includes your order details and our T&Cs and can be easily printed out or saved with your e-mail programme.

8. Governing Law and Disputes

These terms are governed by Italian law. You may bring legal proceedings against Sebastian Flowers either in Italy or in the courts of your country of residence. In addition, disputes may be submitted for online resolution to the European Commission Online Dispute Resolu-tion platform.

9. Contact Information

Sebastian Flowers, Hotel De Russie, Via del Babuino 9, 00187, Rome, Italy.

Tel. +390632888855

info@sebastian-flowers.shop